At CaseZania, we pride ourselves on our Customer Satisfaction Guarantee.We're 100% committed to making you happy. Each case is hand checked by a member of Team Casezania before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.
Refunds: On most orders*, Domestic and International, you may return item(s) purchased for any reason listed in our refund policy within the first five (5) days from the date of shipment for a refund.Shipping charges are non-refundable.
Once we receive your return, your refund will be processed within 3 - 5 business days. We will issue the refund back to appropriate account based on the original method of payment. Please understand, once we process the credit, that it may take up to 5 business days for the bank to apply the credit to your account.
Shipping notices are sent by e-mail after all orders have shipped for the day. The designated carrier has to receive and scan the package before their records are updated.Carrier's tracking information may only be available in 1-2 business days after the order is shipped.
Due to the recent situation of COVID-19, logistics & global delivery is now subject to temporary delays. Shipping time could be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you as quick as possible!
Please let us know by email, the order number and also the discount code / offer that you are after. We will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. We apologize, but we are unable to apply the adjustments retrospectively 5 days after date of order, or the promotion expiration date, whichever comes earlier.
Casezania's products are made to order & hand-inspected from corner-to-corner to ensure high-quality products that you can count on. Phone cases made of shock-proof OR drop-proof materials are usually test-certified for specific purposes.
If your having difficulty while finding products specifically for your device, you can simply use our search bar on the top to find cases for your phone model. Simply type in your model name ( Example : iPhone 11 ) , all related cases to " iPhone 11 " will show up. Our filters are coming soon!