At CaseZania, we pride ourselves on our Customer Satisfaction Guarantee.We're 100% committed to making you happy. Each case is hand checked by a member of Team Casezania before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.
Refunds: On most orders*, Domestic and International, you may return item(s) purchased for any reason listed in our refund policy within the first five (5) days from the date of shipment for a refund.Shipping charges are non-refundable.
Once we receive your return, your refund will be processed within 3 - 5 business days. We will issue the refund back to appropriate account based on the original method of payment. Please understand, once we process the credit, that it may take up to 5 business days for the bank to apply the credit to your account.
Still havequestions? Please submit a support request or contact us at support@casezania.com
